We believe it is essential to know the needs and expectations of our customers before developing our products.
To do this, we asked policyholders their opinion on Payment Protection Insurance (PPI) for personal loans. We shared the results of these discussions in our very first “Set Menu” White Paper, prepared with the CBP Group.
This approach has allowed us to better assess our customers’ expectations and develop our insurance schemes with our partners.
64% of policyholders asked for a more personalised product
50% of respondents would like to be rewarded for not using their insurance
70% of loans were insured in a branch and 30% online.